General Terms and Conditions of Business

Prodomus d.o.o.

Šmartinska cesta 130

1000 Ljubljana

Slovenia

Effective from: 1 January 2025

1. Introductory Provisions

These general terms and conditions of business ("Terms") govern the business relationship between Prodomus d.o.o. ("Supplier") and the customer, and apply to all offers, pro forma invoices, contracts, orders, deliveries, services, and invoices, unless otherwise agreed in writing.

These Terms apply to both legal and natural persons. For natural persons (B2C), the rights under the Consumer Protection Act (ZVPot) also apply.

2. Orders and Confirmations

• An order is deemed confirmed upon verbal or written order, signed offer, pro forma confirmation, or completed payment.
• Goods ordered to specification or sourced from abroad are non-returnable and non-exchangeable, as they are manufactured or procured based on the specific requirements of the customer.
• In case of cancellation of a confirmed order, Prodomus d.o.o. reserves the right to charge:
  • actual incurred costs (including prepayments to suppliers, production, preparation, or delivery organization), and/or
  • a contractual penalty of up to 40% of the order value, in the case of custom-made or foreign-sourced goods, or goods not suitable for resale.

3. Prices, Discounts, and Payments

• All prices are in EUR and include VAT, unless stated otherwise.
• Payment terms are 8 days from the invoice date, unless otherwise agreed in writing.
• In case of delayed payment, Prodomus d.o.o. reserves the right to charge statutory interest, reminder fees, recovery costs, and any related expenses, including those of external service providers.
• Delays exceeding 30 days may result in temporary suspension of deliveries or services.
• Discounts apply only to the specific offer and may change if quantities, items, or service scope change.
• Discounts also include statutory interest on advance payments.
• Alternative payment terms may affect the level of applicable discounts.
• The customer has no right to unilaterally offset or withhold payment without written consent from Prodomus d.o.o..

4. Delivery Times and Force Majeure

• Delivery times are indicative and non-binding.
• Prodomus d.o.o. is not liable for delays due to force majeure, supplier delays, customs procedures, logistics, or other unforeseeable events.
• In the event of force majeure, the Supplier reserves the right to postpone deadlines or terminate the contract without liability.

5. Complaints and Consumer Rights

Written complaints must be submitted within 8 days of receiving goods or services and include the invoice.

For B2C customers, the right of withdrawal within 14 days applies under ZVPot, excluding custom-made or non-returnable goods or services.

Withdrawals must be submitted in writing to the company’s official contact. The buyer bears the direct return costs, unless agreed otherwise.

6. Retention of Title

Goods remain the exclusive property of Prodomus d.o.o. until full payment of all outstanding amounts, including interest and costs.

Until full payment, the customer may not sell, pledge, gift, or otherwise dispose of the goods, nor allow the goods to become subject to enforcement, seizure, or collateral for third parties.

7. Copyright and Reproduction

Any copying, reproduction, storage, transfer, or display of this document or its contents to third parties is strictly prohibited without prior written consent from Prodomus d.o.o.

All intellectual property—including but not limited to designs, architectural solutions, interiors, renders, technical documents, visuals, logos, and descriptions—remain the exclusive property of Prodomus d.o.o., unless agreed otherwise in writing.

Unauthorized use constitutes infringement and may result in civil and criminal liability.

8. Confidentiality

All offers, documents, technical data, and correspondence with clients are confidential and intended solely for the recipient. Disclosure without prior written consent is prohibited.

9. Data Protection

Prodomus d.o.o. processes personal data in accordance with GDPR and the Slovenian Personal Data Protection Act (ZVOP-2).

Data is used solely for:

• order execution and service provision,
• lawful business operations, and
• communication with clients.
  The customer has the right to access, rectify, limit, or delete their data. Data retention complies with legal obligations.
  By subscribing to newsletters, the user agrees that Prodomus d.o.o. may use their data (name, surname, email) to send updates, offers, and information.
  Unsubscribing is possible at any time via the unsubscribe link or by contacting the company.

10. Electronic Communication

The customer agrees that all forms of electronic communication (e.g., offer confirmations, emails, digital signatures) are legally binding and equivalent to written form in accordance with applicable laws.

11. Limitation of Liability

Prodomus d.o.o. is not liable for:

• indirect or consequential damages,
• loss of profit,
• business interruptions,
• data loss, or project-related losses.
  Total liability is limited to the value of the individual order.

12. Jurisdiction and Governing Law

All disputes shall fall under the jurisdiction of the District Court of Ljubljana.

The governing law is the law of the Republic of Slovenia.

13. Amendments to the Terms

Prodomus d.o.o. reserves the right to amend these Terms without prior notice. The current version is always available at:

www.prodomus.si

14. Support and Information

For additional information, please contact us via the contact form on:

www.prodomus.si

Prodomus d.o.o., Šmartinska cesta 130, 1000 Ljubljana, Slovenia