General Terms and Conditions of Prodomus d.o.o.:
Prodomus d.o.o.
Šmartinska cesta 130
1000 Ljubljana
Slovenia
General Terms and Conditions effective from: January 1, 2025
1. Introductory Provisions
These General Terms and Conditions (hereinafter referred to as the "Terms") govern the business relationship between Prodomus d.o.o. (hereinafter referred to as the "Supplier") and the customer. They apply to all offers, pro forma invoices, contracts, orders, deliveries, services, and invoices, unless otherwise agreed in writing.
The Terms apply to both legal and natural persons. For natural persons (B2C), the rights under the Consumer Protection Act (ZVPot) also apply.
2. Orders and Confirmations
- An order is considered confirmed by oral or written agreement, signing of an offer, confirmation of a pro forma invoice, or execution of payment.
- Goods ordered custom-made or from abroad are non-returnable and non-exchangeable, as they are produced or procured based on the customer's specific requirements.
-
In the event of cancellation of a confirmed order, Prodomus d.o.o. reserves the right to charge:
- the actual costs incurred (including prepayments to suppliers, preparation, production, or delivery organization costs), and/or
- a contractual penalty of up to 40% of the order value for custom-made, foreign-ordered, or non-resellable products.
3. Prices, Discounts, and Payments
- Prices are in euros (EUR) and include VAT, unless otherwise stated.
- The payment term is 8 days from the date of the invoice unless otherwise agreed in writing.
- In the event of late payment, Prodomus d.o.o. reserves the right to charge statutory default interest, reminder fees, collection fees, and any associated costs, including engagement of third-party services.
- For delays exceeding 30 days, we reserve the right to temporarily suspend deliveries or services.
- Discounts apply solely to the specific offer and may change if quantities, items, or service scope are modified.
- Discounts also include statutory interest on the advance payment.
- If different payment terms are agreed, the discounts may be adjusted accordingly.
- The customer is not entitled to unilaterally offset or withhold payment unless expressly agreed in writing by Prodomus d.o.o.
4. Delivery Deadlines and Force Majeure
- Delivery deadlines are indicative and non-binding.
- Prodomus d.o.o. is not liable for delays caused by force majeure, supplier delays, customs procedures, logistics, or other unforeseen circumstances.
- In case of force majeure, we reserve the right to postpone the deadline or terminate the contract without liability for damages.
5. Complaints and Consumer Rights
Written complaints will be considered if submitted within 8 days of receipt of goods or services and accompanied by an invoice.
Natural persons (B2C) have the right to withdraw from the contract within 14 days without providing a reason, in accordance with the Consumer Protection Act (ZVPot), except for custom-made or non-returnable goods/services.
Withdrawal must be communicated in writing to the company's official contact. In case of withdrawal, the customer bears the direct cost of returning the goods unless agreed otherwise.
6. Retention of Title
Delivered goods remain the exclusive property of Prodomus d.o.o. until full payment of the invoice, including all related interest and costs.
The customer may not sell, pledge, gift, or otherwise dispose of the goods before full payment. The goods may also not become the subject of enforcement, seizure, or collateral for third parties.
7. Copyright and Reproduction
Any copying, reproduction, transcription, storage, display, or sharing of this document’s content with third parties is prohibited without prior written consent from Prodomus d.o.o.
All intellectual property rights — including (but not limited to) plans, architectural solutions, interior designs, renderings, technical documentation, designs, logos, images, texts, technical specifications, and other copyrighted content — remain the exclusive property of Prodomus d.o.o., unless otherwise agreed in writing.
Unauthorized use, modification, distribution, or disclosure will be treated as copyright infringement and may result in liability for damages and/or criminal prosecution.
8. Confidentiality
All offers, documents, technical data, and communications with the client are confidential and intended solely for the recipient. Any disclosure without written permission is prohibited.
9. Personal Data Protection
Prodomus d.o.o. processes personal data in accordance with GDPR and ZVOP-2. Data is used solely for:
- execution of orders and services,
- lawful business operations,
-
communication with clients.
The customer has the right to access, correct, restrict, or delete their personal data. Data is retained as required by law.
By subscribing to the newsletter, the user agrees that Prodomus d.o.o. may use their data (name, surname, email address) to send newsletters, service updates, and offers. The user can unsubscribe at any time via a link in the message or by direct request to the company’s email address.
10. Electronic Communication
The customer agrees that all forms of electronic communication (e.g., offer confirmations, email, digital signatures) are legally binding and equivalent to written form, in accordance with applicable law.
11. Limitation of Liability
Prodomus d.o.o. is not liable for:
- indirect or consequential damages,
- loss of profit,
- business interruption,
-
data loss or missed project opportunities.
Total liability is limited to the value of the specific order.
12. Jurisdiction and Governing Law
All disputes fall under the jurisdiction of the District Court in Ljubljana. The applicable law is the law of the Republic of Slovenia.
13. Changes to Terms
Prodomus d.o.o. reserves the right to change these Terms without prior notice. The valid version is always available on the company’s official website:
14. Support and Information
For further information or clarification, contact us via the form on our website:
Prodomus d.o.o., Šmartinska cesta 130, 1000 Ljubljana, Slovenia